Refund policy

Return & Refund Policy

At EverestFitness, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product within 7 days of delivery, subject to the terms outlined below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 7 days of receiving the order.

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, tags, and other included items, where applicable.

  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

  • Proof of purchase or order details may be required.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Such exclusions, if applicable, will be stated on the relevant product page.

2. How to Request a Return

To request a return, please contact EverestFitness customer support with:

  • Your order number

  • The product you want to return

  • The reason for the return

  • Photos or videos of the product, if requested by our support team

Our team will review your request and provide return instructions if your request is approved.

Please do not send a product back before receiving return instructions from us.

3. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete product, EverestFitness will assess the issue and may provide an appropriate resolution, including return-shipping assistance where applicable.

For returns due to change of mind or other reasons not caused by an error on our part, return shipping costs may be the responsibility of the customer.

4. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If your return is approved, the applicable refund will be processed to the original payment method, subject to payment-provider processing times.

Refund processing time may vary depending on your payment provider or bank.

5. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incorrect, or missing components, contact us as soon as possible, preferably within 48 hours of delivery, with your order details and clear photos/videos of the issue.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

6. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or damaged after delivery due to customer misuse

  • Products returned without their required original packaging or included accessories

  • Products showing signs of excessive use or alteration

  • Products that are otherwise excluded from return eligibility under applicable law

7. Exchanges

If you would like to exchange a product, please contact our customer support team within 7 days of delivery. Exchanges are subject to product availability and eligibility.

8. Order Cancellation

If you wish to cancel an order, contact EverestFitness as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed if the order has already been processed, packed, or shipped.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact EverestFitness through the customer support details provided on our website.

EverestFitness
Customer Support
Email: [Your Customer Support Email]
Website: [Your Shopify Store URL]